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Comment on eChemistry.com by Veronica Adams

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  1. Rating 1Rating 1Rating 1Rating 1Rating 1 eChemistry.com February 7th, 2009 at 11:20 AM By Veronica Adams | #1
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    eChemistry.com

    I'm amazed at how bad their customer service is. It's as if they have a staff of three.

    I put up a profile, but had some specific questions before I paid them. The best rate requires six months pre-pay. So, I wanted to know their cancellation policy if I'm not happy with the match quality, along with a couple of other things I wanted to know.

    I've gotten several "auto-replies" that said if my question hasn't been answered, to respond to the message. I have, each time. Or, that someone will call me, and what's the best number. That was over a week ago. And now, they say that if I'm not getting the answers I need, to call their 800 number.

    I've gotten messages of interest from a few men, but I can't even get a reply from echemistry about hiding my profile until when/if I pay them - so these guys may think I'm blowing them off.

    And if that's how they treat a serious prospect - it doesn't look very promising to me as far as the rest of their service.

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