Member Comments on Meetic UK

All the comments about the horrors of Meetic are true and I'm sorry I learned about them too late. I paid a month's membership, used it for 3 weeks and then all of a sudden I could not access my account, at first I got a standard reply from customer service that I should request a reminder of my password bla-bla-bla as if I was an idiot, but when I complained a second time i got this response:

"Thank you for your email regarding being unable to log into your account.

Firstly, I would like to apologize for the exceptionally long delay in answering your enquiry.

I am sorry to hear that you are unable to log into your account. However, after taking a look at your account 'xxx', I can confirm that your profile has been deactivated by our site police, as our monitoring team has established that your account was not in accordance with our general Terms & Conditions.

Our team has therefore been forced to close your account without warning and you are not entitled to a refund of any fees paid."

Which is complete nonsense and it is clear now that it is a scam. People, don't let yourself get fooled by these scammers, there are a lot of dating sites out there!

To Linda, Go to your bank and cancel your account, then open another. This seems to be the only means of cancelling automatic renewal. A Foreigner. @Linda

I am trying to cancel automatic payment in Meetic. Can meetic make an automatic charge if I payed by Paypal for a 6 month membership? Thank you. Linda

Shock horror, is what I feel reading these comments as I'm having the same experience! I joined for free this site in June and forgot about it, then looked at it again, there was a special offer in my in box for £4.99 for the month, I took it. The very next day I couldn't log on again like others said it says cannot recognise username password. This site is a total scam and there are legal ways to get it shut down, I will investigate on Monday with my solicitor. I then created several other sites to see if maybe it was my computer, and one by one this happened again in 24 hours. Like most of you I tried in vain to reach a customer service person, the site is rigged to send you around in circles!! I think maybe of the people on the site are genuine but some don't realise they are being scammed. I'm very concerned about the payment situation and not being able to cancel. I'm going to try and get my fiver back but most importantly stop any payment at my bank ahead of time! Keep you posted on all fronts. I did get contacted by some very nice guys who were paying members but I think they ' meetic' delete content on private emails as it was weird no one contacted me on my private email.

Meetic.com is a bad dating site. There is no way to remove a profile, no customer services online, I can only view a profile once, after that, I can't view anymore new profiles, unless I pay to view more.....that sucks!!! It’s funny how whatever you click it seem to take you straight to the subscribe page and it can't be return by clicking "back" button, it seem to be stuck in that page forever that is how bad it is.. I think you people should ask for your money back and dump that site for good...I'm sure there are tons of other dating sites which are better and easier to use without any complications. Save the headache really. Cheers

I subscribed for one month only at the special rate of £4.99. I spoke to advisor on the phone, & I had an email confirming there would be no automatic renewal. They have taken my money £44.97 and I’m off the site.

I did not actually join the paid membership so never met anyone but got lots of hopeless emails from people they thought I would be interested in - which I usually deleted. I joined as I thought I was going to spend some time living in Europe, and joined the Spanish site in 2006 (but never signed up for a paid subscription and forgot all about it). I cannot find a link to remove the profile and my photo which I want off there immediately. I think I will try writing to the head office as emails don’t seem to work. Frustrating.

I am very disappointed that the automatic renewal kicked in even before the expiration date of my Meetic pass. This is ridiculous! I sent emails to meetic@meetic.com but there was no reply. I am going to post my complaints in my profile.

From Singapore

Please ! How can I cancel my membership? Always try try try, but the website says "Oops! This username / account ID or password is incorrect!" BUT I'm there... waz up! My nickname in Meetic.com is Palimaco..... Please! I need help for that... help me to cancel my account.

Try filing a complaint at FTC Complaint Assistant.

I'm having the same problem. Shouldn't there be a way to file a complaint to have the website shut down?

Meetic is full of weirdoes who are very impolite. I just merely said to an English man that he was not courteous and had no education. I was banned from the site three days ago. I do not care for it was just not interesting.

Quote: "These people need to be stopped. Like everyone else here, I looked on their site for a place to contact without success except for the email from a non-member, which they tell you, is not a priority! Guess I'll call my bank first thing in the morning."

Unfortunately that isn't enough. My credit card company has just informed me that even if I cancel my card I will still be liable for any charges applied to it as a result of subscriptions I have entered into. Therefore it is my responsibility to ensure that any such subscriptions are cancelled.

I have cancelled my subscription using the option on the site, but have little faith in that, so have also requested a written confirmation from them.

Please could you tell me how to unsubscribe to meetic. I am not paying anything but have searched the site on how to unsubscribe and cant find anything. HELP I can't find an email address for them either.

Yes, Me too. I can't cancel my membership nor even ask them why/when my photos will be posted. Who has successfully contacted them via email? Thanks in advance.

Steven

Today (24th Aug. 2008), I looked at my bank statement online and there are three charges from Meetic (8/21 - $39.99, 8/21 - $119.94, 8/22 - $39.99). I had never even heard of Meetic. I've never been a member of their site or authorized any payment to them for anything! They've obviously stolen my Visa Check Card number from somewhere and are posting bogus charges to my account. These people need to be stopped. Like everyone else here, I looked on their site for a place to contact without success except for the email from a non-member, which they tell you, is not a priority! Guess I'll call my bank first thing in the morning.

Good news! I got a refund and cancelled my membership on Meetic.

I have written to the head office and complained. At the same time I created a lot of bogus profiles on the site, and in the description area I pasted my complaint letter. Sometimes they check what you post and an automatic e-mail comes back saying my description was not accepted. But they don't always check, and I found my complaint letter was posted on to some of my bogus profiles.

So anyway I checked my account and out from nowhere it happened. I was able to cancel my membership and demand a refund which I have now received. I suggest to anyone that you write a letter to the head office the address is:

27 Old Gloucester Street,
London,
WC1N 3XX

If that does not work, try posting your complaint letter in the description of your profile. Staff usually check what is written before its posted. If they don't respond to your letter then keep opening different bogus accounts until they do. They don't want the bad publicity and as I say they don't always monitor changes to every profile.

Good luck!

I agree. I was reading the terms and conditions of meetic and when I tried to back out, the screen froze for a few seconds. Two days later, my bank account had been hit for a 6 month subscription. I don't even know how that can happen as I didn't provide any banking information at all.

I was asked to verify the monetary path, which I did and now they have blocked my email and won't receive questions from me. I got hold of Marc Simoncini (owner of site) email address and have been blocked there also after I sent two communications to him.

I am now faxing Marc each day and have also faxed to the Mayor of France in order to get someone to tell me who I can contact to get my money back.

I am assuming I'll have to close my bank account and reopen a new one before they strike again at the end of six months. The best part is, when they first were responding to my email, they admitted they didn't even have me in their system. And yet when it was proven they had taken my money, they blocked me.

I'm going through the same thing - I subscribed for one month and within a day, I was unable to get into my account. So I created a bogus account to see if my original subscribed account is still on the site. It's vanished! I input my profile name via the search options which allow you to search by name, but it does not exist.

They have deleted my profile. I can't even contact them via the bogus profile - it just takes you to the upgrade page. Has anyone got a telephone number or contact details for Meetic please? I really don't want to be charged monthly for a service I have never used.

I have to say it is the same story here, they sent me an email with an offer of a trial for £1 - which turns into full membership during this period. After two days I realized the site was shockingly bad, however could I cancel? Ooh could I ever, it was impossible to cancel automatic renewal or to contact their team. The cancel automatic renewal option was conveniently removed. I am considering sending them a summons now to get a refund of the £45 that I didn't agree to pay for.