Dating Direct - Dating Site Review

I was a member and inadvertently deleted my membership number and couldn't remember my password and email address created specifically for Dating Direct and not used for any other purpose. I contacted them on their old site and was told that for security purposes they couldn't send me my membership number and that I should rejoin. As I only had around 15 days membership left, I rejoined and paid for a further 6 months. Since then they have continued to collect £9.99 per month for my old account which they know I cannot use! Now the site has changed there is no email address or anyway of contacting them to get my money back. Is is legal for them to have no way of conatacting them?

I have just had a similar problem, two payments in one month from my credit card, is there a whistle blower we can contact? I am going to cancel my credit card to prevent them doing this again. Isn't it illegal to not have customer service on such a large site?

I am so angry with datingdirect! Just as I was getting into the idea of online dating, I receive an email saying that my username was offensive so they had closed my account! The last time I checked the name elizabeth wasn't highly offensive or risque!

When I tried to contact them I found absolutely no email address anywhere! The FAQ section doesn't load on a mac. I have ended up feeling extremely frustrated and proven right that online dating isn't the way for me!

Everything seemed to be ok with the site until I tried to pay, then it refused all methods. As others have commented, there is no contact number or email and no link on the questions page so as a last resort, I altered my message on my profile to ask if anyone else had this problem and, guess what, they have thrown me out!! Don't they want my money? How strange for such a huge organisation, taking enormous amounts of money (or should be) to have no point of contact. Very dodgy I say.

Thanks for the link above will be using it immediately to cancel my membership - agree with all comments this site is a scam and while I used to reccommend it I now warn people about it! I have just joined mysinglefriend.com so much better and really good value.

Thank you so much Dicky, someone just registered an account using my email address and as there's no way of contacting anyone to rectify or report it to, I've been searching for a way to delete the account.
You're a star!

For everyone who wants to delete their account, here's how!

Log into your account and then paste this link into your browser

http://www.datingdirect.com/myaccount/myunsubscription.php

Hope that has helped you out!

Was once an excellent site. Now steer well clear. You cannot leave once joined. You cannot contact them.

I agree with all of the above comments! There are a substantial number of negative comments about Dating Direct on other review sites. All of the comments are since Dating Direct "revamped" the site in June 2007

The site has no "contact us" option although the T&C's say there is. There is no option to cancel membership and withdraw your profile. A considerable number of the people I have looked at have not visited the site in excess of 3 months. Some have stated their age in their written profile but the system auto updates people's ages.....many are from 3 years ago. I am having huge difficulties in cancelling the auto-renew and will probably have to cancel my credit card to avoid further payments being made. This is a problem I have read about on other review sites of Dating Direct.

The search options do not work accurately, I have discovered people by modifying my options who should have appeared in other searchs. When writing emails to people the site does not always accept keystrokes and it takes ages to write an email. The keys often have to be pressed 5,6,7 times before the letter appears on the screen.

I would STRONGLY urge anyone considering joining Dating Direct to look elsewhere.

Since the site has moved over to the new look I can't put in my personal details correctly, as far as height goes it is still giving the old option (i.e. 5ft5 - 5ft8) which is what I fall into (I'm actually 5ft7) but a woman recently asked me if I'm 5ft4 and told me that is the height my profile is saying and I have no way to change it. This is seriously having an affect on the amount of emails I'm getting and there is nothing I can do about it as there is no way to contact them. With a website a complex as DD it is obvious there are going to be problems and what good is it when there is no customer service email at all. Very frustrated and upset with this terrible service. I would avoid DD if I were somebody considering joining.

I wanted to sign up for 1 month. I decided to pay with Paypal. At no point in the procedure was I given the choice of 1,3 or 6 months and I unwittingly ended up paying for 6 months. I could not contact them as there is no email. I wrote a letter to the one address on the site - no response. I contacted Paypal to stop any further payments - OK no problem there. I have just received an email from DD saying that as I have stopped future payments, they have closed my account! This is after 1 week of a supposedly 6 month contract!!! I'm finding it very hard to retain my composure, I understand fully why there are no contact details. Do not use this website, they want your money and care about nothing else. it is a scam.

It is pretty much impossible to find out how to contact them if there is a problem. The premier plus service also isnt what they advertise.

How on earth does one terminate being a member on DatingDirect? This is not good. They should have a simple un subscribe button. One can't email them either.

I think that DatingDirect.com might have more members subscribe if they can have access to a customer service. There is no contact on the site and when I have gone to FAQs to contact them that way, I discovered that you first have to subscribe.

Since I am having trouble paying a subscription and wanted to know if it is possible to take card payments over the phone as I have used this payment method with another dating site.

Since the change over of the site to the new better facility I have lost all ability to search. It says that there are no matches yet I have tried to search with an extensive match and with an open match setting. If this is improving the service then I think I need to change. It also says that you can contact them but there is no link, so how do I tell them of the problem?